What is CRO?

Conversion Rate Optimization 101

Conversion Rate Optimization (CRO) is all about making incremental improvements to your website that increase the percentage of visitors that convert into customers.

Conversions will look different for each business. Basically, a conversion occurs when a user completes a goal on your website. Your website’s goals are determined by your business goals. For an e-commerce business, a conversion occurs when a user buys a product. For a service-based business, a conversion could be a phone call or form submission.

Macro vs Micro Conversions

Macro-conversions are site goals that represent the primary objective of your website. Typical macro-conversions include purchasing a product, filling out a form, or subscribing to a service. Micro-conversions are secondary site goals like newsletter signups, adding a product to the cart, or creating a new account.

Pro Tip

Calculating Conversion Rate

Your website’s conversion rate can be found by dividing goal completions by the total amount of website traffic in a given period.

[ GOAL COMPLETIONS / TOTAL VISITORS = CONVERSION RATE ]

Tips For Improving Your Conversion Rate

To start converting more traffic into paying customers, your primary focus should be website usability. Is your navigation intuitive with clear calls-to-action? Does your website render well on desktop and mobile devices? You should also be monitoring analytics on a regular basis, and continuously refining your website based on the data you’re seeing. Studying how users move through your site will shed light on areas of friction that may be preventing them from completing your goals.

CRO is...

CRO is not...

What is SEO?

Field Notes

CRO Glossary

Heatmapping

Tracking website visitors using heat maps that highlight user activity.

Multivariate Testing

Tracking website visitors using heat maps that highlight user activity.